Refund Policy

Thank you for shopping with us! We take great pride in the quality and craftsmanship of our handmade products. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds:

• Items that are handmade are not eligable for refunds.

2. Non-Refundable Items:

• Some items are non-refundable, such as:

  • Custom or personalised orders

  • Handmade Items

  • Sale or clearance items

3. Handmade Items:

• If your item was made with the incorrect details, please contact us and we will fix the issue, however if your personalisation you provided was incorrect we will offer to fix for a small fee.

4. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 3 Days of receiving your order. We will work with you to replace the item or issue a refund.

5. Changes to this Policy:

• We reserve the right to update or change our refund policy at any time. Changes will be posted on this page, and we encourage you to review it periodically.

If you have any questions or concerns, please feel free to reach out to us at ellaandmedesigns@gmail.com. We appreciate your understanding and support for our handmade creations!